FAQs

Want to learn to ride? Don’t know how to go about it? Let us explain :

Who can ride?

We accept all riders over the age of 10.
We cannot cater for persons with disabilities; however we do have a separate Riding for the Disabled Branch which runs outside of our lessons.
We do have weight limitations. Usually we cannot accept people over 90kg in weight.

To make an enquiry or a booking, call our Reception which is open 6 days a week, Tuesday through to Sunday from 7am until 7pm.
Telephone : 013-9851494 / 03 2094 1979 / 2093 5211

Fax : 03 2093 5611

Note : Limited availability for non members.

What do I need to know about riding session?

Turn up for your lesson early enough to report to the office and then to head to the riding school. Usually 10 minutes before the lesson is good practice. For your initial session you are advised to turn up earlier in order to fill in the required paperwork. All applicants must complete and sign the Application and Waiver Forms and submit to the Riding Office for processing. All applicants are advised to read the Rules & Regulations carefully. Applicants must acknowledge that they have read and understand the rules & regulations and agree to comply with and be bounded by the rules & regulations of the Club.

What should I wear?

Riders are required to wear a properly fasten riding hat. Sensible footwear must be worn, this is usually shoes with a defined heel, or specially designed riding boots. Gloves are desirable but not essential. Shoulders must be covered and long trousers are essential.

How do I make advanced bookings / block bookings?

Block bookings will only be taken for group lessons, and all other lessons can only be booked a couple of weeks in advance.

What do I need to know about waiver/ liability?

Horse riding is categorized as a high-risk sport. We expect all riders to take up insurance. All participants must complete Riding Application Forms and Waiver Forms and all young riders must have respective forms signed by their parent / guardian before commencement of lessons. The rider insurance is very reasonably priced at RM30 per annum for adults and RM15 per child. Details of this insurance are available at the equestrian reception desk.

Operation hours

Mondays / Public Holiday	CLOSED
Tuesday to Sunday	7.00 am - 10.15 am 3.15 pm - 7.00 pm

Note : Limited availability for non members.

Which lesson is ideal for me?

Ridden before? Want to join a group lesson?
We will ask new riders with prior experience to take an assessment ride to enable the instructor to asses their standard. Once they have done the assessment the instructor will decide which group lesson they can join.

Private lessons

Private lessons require no assessments. These are lessons on a ‘one on one’ basis with an instructor. These can be booked through reception.

Trail riding

Trail rides require assessments; we would prefer all riders to book a separate assessment prior to booking a trail ride. We want to ensure the safety of all riders and need to make sure you are mounted on the right type of horse for your abilities.

Beginner riders

Beginner riders have an option to start with beginner packages which consists of 10 lessons. However this is strictly non transferable and non refundable. An alternative to paying up front is to initially try a trial session one to one (private lesson) with the instructor for 30 minutes, to ensure that riding is for you before you sign up for a package.

What is the booking procedure?

Riders can make their reservation over the phone or by calling in to the administration office and dealing directly with the reception staff.

What is the cancellation procedure?

Cancellations must be made at least 24hours before their scheduled lesson, if this doesn’t happen they will be classed as not turning up, and full charges are made for the lesson. (Generally speaking as long as you cancel the day before the lesson, then we have time to call other riders to fill the gap and no charges will be made.)

What other activities can I expect to find here?

Competitions, dressage, show jumping, picnic rides, own a pony days and gymkhanas are run throughout the year.

What are the term and conditions?

Riders must be properly attired; long pants and defined heeled shoes or boots.
Our staff will always endeavour to run lessons on time. We ask for you to be punctual, so that lessons can commence on time.
Lessons should be booked during normal working hours, at least 2 days before intended lesson
CANCELLATION of lessons MUST be at least 24 hours before intended lesson. Last minute cancellations and no shows will be charged as per normal lesson.
All payments to be paid before lesson commences.
All cheques should be made payable to 'BUKIT KIARA RESORT BHD '
All riders MUST wear riding hats. There will be a refundable deposit amounting RM 250.00 for rental of riding hats that will be collected upfront from NON MEMBERS. Member's account will be debited for RM 250.00 for any loss of riding hats.
All packages sold are strictly non refundable and non transferable.
All lessons must be taken within 3 months from the date of purchase.
Any rider who fails to turn up for 2 consecutive bookings will automatically be removed from any further lessons and will not be able to ride until the previous bookings have been paid for.
All riders must be 10 years old and above.